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Shipping policy

FREE SHIPPING

We always aim to bring our customers great value and service. This is the reason why we provide free shipping from our warehouses in Asia by ePacket or EMS and in USA by USPS.

SHIPPING TO MORE THAN 200 COUNTRIES

We are glad to offer international shipping services. However, there are some countries we are unable to ship to. If you happen to be from one of those ones we will contact you.

LOST/MISSING PACKAGES

TECOMSTORE are not liable if the incorrect address is assigned during the checkout process. Please double-check that your billing and shipping address is correct before processing your order. If we have made an error we will make sure to deliver the original order that was made for you at no charge.

CUSTOMS

We are not liable for any custom fees once the items have shipped. By purchasing our products, you approve that one or more packages may be shipped to you and may be charged custom fees when they arrive in your country.

SHIPPING TIME

Shipping time ranges by location. These are our ratings:

Location

*Estimated Shipping Time

United States

8-14 Business days

Canada, Europe

8-15 Business days

Australia, New Zealand

8-15 Business days

Central & South America

10-20 Business days

Asia

8-15 Business days

Africa

15-30 Business days


Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs waits

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping there is no tracking.

MY TRACKING READS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking details to update on the system. If your order was made more than 5 business days ago and there is still no trace of your tracking number, please contact us.

WILL MY PIECES BE SENT IN ONE PACKAGE?

For logistical reasons, pieces in the same purchase will sometimes be sent in separate packages, even if you’ve pointed out combined shipping.

If you have any other questions, please contact us and we will do our best to assist you.

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