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Frequently Asked Questions

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies offer different rates, so it’s best to compare which is most favourable. For more information how shipping costs are calculated, please get in touch directly.

What is Buyer Protection?  

Buyer Protection is a collection of guarantees that enables buyers to shop with assurance on our website.
You are protected when:

  • The item you ordered did not arrive within the time indicated by the seller.
  • The item you received was not as specified.
  • The item you received that was assured to be genuine was a fraud.

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